• +61 3 9527 7336

Terms and Conditions

 

Welcome to Nana Huchy's wholesale B2B website. 
Here are some things to remember whilst using this platform:

    • All opening orders will be proforma & must be $350 (ex GST) or greater.
    • All following orders will be shipped as COD.
    • Repeat orders within 6 months from your previous order are minimum $250 ex GST. After this time the minimum repeat order is $350 ex GST
    • All prices are stated as pack prices & exclude GST
    • When adding to your cart the number you add refers to the number of packs, not the number of units.
      For example, if the item is sold in packs of 2, you need to purchase 1=(2 Units), 2=(4 Units), 3=(6 Units) & so on.
    • Once you submit your order it's considered confirmed. We will check availability & pack your order. 

Please ensure you read & understand the Terms & Conditions before placing an order on this website.
Placing an order is an acknowledgment that you will be bound by the Terms & Conditions.

 

We reserve the right to change our terms without notice, unless we're required by law to advise you of changes in writing.

If you have questions, or want to clarify any of our terms, please contact us sales@nanahuchy.com

 

Location

We are located at

42 Henderson Road, Clayton, Victoria 3168.

(By appointment only.)

Our trading hours are:

Monday to Friday
9:30am to 5:00pm AEST
(Closed on Vic public holidays)

We close on Victorian public holidays. Please check our website for our Christmas closing period.

Minimum order value

All opening orders must be $350.00 or greater and excludes GST & freight.

Re-orders within 6 months from your previous order are a minimum of $250 ex GST, after this time the minimum
re-order is $350 ex GST.

Delivery charges are additional.

All items are sold in packs, or have min order quantities. If your order doesn't reflect this we will increase the quantity to meet our pack requirements as set out on our website.

The pack defines how many units of the item you need to order. You are required to order in packs NOT units.

For example, if the item is sold in packs of 2, you need to purchase:

1 pack = 2 units

2 packs = 4 units

3 packs = 6 units … and so on.

Placement of an order constitutes your agreement to entering into these Terms & Conditions.

All orders placed are an offer to purchase and are subject to acceptance by Nana Huchy. If an order is not accepted we will notify you at the earliest possible convenience. Nana Huchy reserves the right to refuse an offer to purchase for any reason. All goods remain the property of Nana Huchy until all monies are paid in full.

Our pricing policy 

All prices are in Australian Dollars (AUD) & exclude 10% Goods and Services Tax (GST).

We reserve the right to revise or amend our pricing at any time & may do so without notice.


Placing an order with us

The easiest way to place an order is via our wholesale website. If you need help with this please do not hesitate to get in touch, we are here to help.

All opening orders will be issued a pro-forma invoice; goods must be paid for in full within 5 working days from receiving the invoice. Goods will not be shipped prior to payment.

If you have paid your proforma invoice in a timely manner, your next invoice will be COD; goods must be paid for in full once received. Being on COD is a privilege, not a right, not all customers will be approved for COD.

Should you wish to apply for a 30 day account please email sales@nanahuchy.com & request a credit application form. All applications will be considered on a case-by-case basis and subject to approval.

 

Backorders

When you order an item that is out of stock we place the item on backorder. You are NOT charged for this stock at this point, we do not charge you for stock we cannot ship.
Once the item comes back into stock we will email you a copy of your backorder to see if you need to add anything before we ship it. There is no minimum order value when adding to a backorder.
We do not ship backorders free of freight. However, if the cost of the freight is more than 10% of the value of the goods we will subside the difference.
We send email updates announcing the arrival of new shipments. If you unsubscribe from our mailing list at any time you'll no longer receive our important shipment updates.

 

Selling at Market Places

Under no circumstances can you sell Nana Huchy products at Markets or online Market Places. We do not supply individuals or businesses who only use Markets or online market places (such as, but not limited to ebay, mydeal.com, catch.com etc) to resell our products. Please do not misrepresent the Nana Huchy Brand.
All channels to market must be disclosed to us when applying for wholesale services. If your channels to market change at any time after making this disclosure you agree to advise us in writing within seven days of making the change. We reserve the right to terminate any account that fails to disclose all of it’s channels; or misrepresent the nature of any channel it discloses.

 

Shipping & Delivery 

COD & Account Customers: Your order will be shipped once we have checked stock availability and calculated freight. We will contact you if there is not enough of your order available to send immediately. We cannot guarantee that all items displayed on our website are always in stock.

Proforma Customers: Once we receive your order we will email you a proforma invoice, this must be paid in full before the goods can be dispatched. We will hold your stock for 5 working days from the date of invoice. If no contact has been made with in this time your goods will be returned to stock. Nana Huchy takes no responsibility for goods not being available after this time.

When your order ships you will receive a tracking number from Aust Post. Delivery times can be found at:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/


Returns

In the unfortunate event that an item arrives damaged, please email Nana Huchy at sales@nanahuchy.com with in 7 days of delivery. Credit claims will not be accepted unless written notification is made within 7 days of delivery.


Cancellation of Orders

If you wish to cancel your order, please contact Nana Huchy immediately on +61 3 9527 7336. Once payment for an order has been accepted, cancellation is at the discretion of Nana Huchy.



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APPLICABLE LAW & JURISDICTION

nanahuchy.com is developed in Victoria, Australia therefore all purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Victoria. Use of this site will be in accordance to the jurisdiction of the courts of Victoria and Australia.

DISCLAIMER

The information on this website is provided in good faith. To the best of our knowledge the information is accurate & current.

COPYRIGHT

All content on this site, including text, icons, graphics, etc are the property of Nana Huchy and are protected by Australian and International Copyright law. No part or portion of this site may be copied.